Reference

How ja99 Handles Your Personal Information

This Privacy Policy explains what data ja99 collects when you access your account, make deposits via bKash, Nagad or Rocket, and use our platform. Access and eligibility depend on your local law and eligible regions — please read this before you continue.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
ja99 How ja99 Handles Your Personal Information
DATA HANDLING PRACTICE

Security, Cookies and Account Data Controls

Account Security

Your account is protected with password hashing and OTP verification on login. We flag unusual access patterns — such as a new device or unfamiliar location — and may ask you to re-verify before proceeding.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through the settings panel in your account.

Data Retention

Account data is kept for as long as your account is active and for the period required by applicable financial regulations.

Requesting Changes

You can request access to the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit requests via the Help Centre or the privacy email listed above.

PRIVACY CONTACT

Reach Us About Your Data

Privacy Request Email Send data access, correction or deletion requests directly to our privacy team. We aim to respond within the timeframe required by applicable law in your region.
Account Support Chat Use the live chat inside your account dashboard to raise a privacy concern. Our Bangladesh support team can escalate wallet-related data queries on your behalf.
In-App Help Centre The Help Centre inside the platform has a dedicated Privacy section. You can submit a formal data request form there without needing to contact support separately.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad or Rocket. We also log your device type and IP address at the point of account creation for security purposes.

We do not sell your data. We share it only with payment processors needed to complete bKash, Nagad or Rocket transactions, and with service providers bound by confidentiality agreements.

Submit a data access request through the Privacy section of the Help Centre inside your account, or email our privacy team directly. We will respond within the timeframe required by applicable law.

Yes. Where no legal retention obligation applies — such as financial audit requirements — we will delete your personal data. Submit a deletion request via the Help Centre or privacy email.

Transaction references for bKash, Nagad and Rocket deposits and withdrawals are kept for the period required by applicable financial regulations, then deleted on a scheduled basis.

This policy applies to all accounts. Access and eligibility depend on your local law and eligible regions in Bangladesh. Where local law sets stricter data-handling requirements, those requirements take precedence over this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.