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Terms That Cover Your ja99 Account

These terms set out what you agree to when you open and use your ja99 account. Access and eligibility depend on your local law and the regions where ja99 operates — read this before you deposit via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredSubject to eligible regions
ja99 Terms That Cover Your ja99 Account
HOW WE OPERATE

How ja99 Handles Your Account Data

Account Security

Your account is protected with OTP verification on login. We do not store your bKash or Nagad PIN — payment confirmation happens inside your wallet app, not on our servers.

Data Retention

We keep account records for as long as required by applicable law and our internal compliance period. You can request a summary of what we hold by contacting support from your registered email.

Cookie Use

We use session cookies to keep you logged in across your phone browser and desktop. No third-party advertising cookies are placed without your consent under our cookie settings.

Requesting Changes

To update your registered details or request account closure, go to account settings or contact support directly. We process verified requests within our standard handling period.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat icon inside your ja99 account for direct help with any terms question. Available during published support hours for Bangladesh accounts.
Email Support Send a written query to our support address from your registered email. We respond to terms and account queries in the order received.
Account Help Centre Your account dashboard includes a help section where you can raise a formal terms dispute or request a copy of the version you agreed to.

Common Questions About These Terms

These terms apply to anyone who opens an account on ja99. Eligibility depends on your local law and whether ja99 operates in your region. Access is not extended beyond eligible areas.

Access depends on local law and the regions where ja99 is authorised. Check your eligibility before registering. We do not make legal eligibility determinations on your behalf.

We notify you through your registered account before material changes take effect. Continuing to use your account after that notice means you accept the revised terms.

Contact our support team via live chat or your registered email. For formal disputes, use the account help centre to submit a written record of your concern.

No. Payment confirmation for bKash, Nagad, and Rocket happens inside your wallet app. We receive a transaction reference only — your wallet PIN and credentials stay with your provider.

Log in and visit the account help centre, or email support from your registered address. We will send the version active at the time of your registration or the most recent update.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.